RETURNS AND REFUND
HOW CAN I RETURN AN ARTICLE?
Ordered items can be sent back to us within 31 days. To do this, please include the completed return slip in the package to speed up the processing. You can find more information on returns here.
Merchandise ordered in the online shop can also be returned to our branch stores.
A prerequisite for an exchange on site is that the corresponding item is available at the time of the exchange.
ITEM IS DEFECTIVE OR INCOMPLETE?
Of course, you can return incomplete or damaged goods to us. So that we can process your complaint promptly, we ask you to contact our customer center by phone or e-mail.
Please have the order number ready and describe briefly what the defect is or which item was not included in the delivery. Our service staff will then inform you of the further processing.
HOW LONG DO I HAVE TO RETURN ITEMS?
Ordered merchandise can be returned within 31 days after receipt. You can commission a shipping service of your choice for the return.
Please send your returns to the following address:
Gewerbepark Klinkenthal 55
HOW LONG DOES REFUNDS TAKE AFTER RECEIVING RETURNS?
After receiving and checking your return, a credit note is created and given free for payment. Please note that it may take up to 2 weeks for the credit amount to reach your account.
HAVE YOU NOT RECEIVED A RETURN FORM?
If you have not received a return form with your delivery, you can easily access and fill it out in the online shop in your customer account.
To do this, click on the "My Account" tab in the menu and then open the overview. By clicking on "Return item" you can select the corresponding item in the following overview for which you would like to print a return slip.
CAN MULTIPLE ITEMS FROM AN ORDER BE RETURNED?
Of course, you can also return several items from one order to us. For this purpose, please enclose the respective return slip with your return so that we can immediately assign the corresponding items to your order.
CAN I EXCHANGE ITEMS THAT DO NOT FIT?
We do not offer exchanges. However, there is the possibility of returning the items and then place a new order. We will credit you with the purchase price of the returned items within 14 days of receipt of the return and process your order promptly.
HAVE YOU RECEIVED A WRONG ITEM?
We're sorry. Please contact our customer center immediately. Our service staff is dedicated to finding an individual solution for your problem as quickly as possible.
HOW CAN I PLACE AN ORDER?
There are several ways to place an order: either use your customer account or simply place your order by telephone through our Service Center.
Alternatively, you can send us your order by post or fax.
If you have any questions about the ordering process, feel free to contact our customer service at any time.
IS THERE A MINIMUM ORDER VALUE?
The minimum order value is 15 €. The shipping costs are not included.
DO YOU ALSO OFFER VOUCHERS?
Unfortunately we currently do not offer gift vouchers in our online shop. However, you can buy various vouchers in our shops. Please note, however, that these can only be redeemed at the local branch stores and not online.
DO YOU GRANT DISCOUNTS FOR LARGER ORDER QUANTITIES?
In principle, we do not operate a wholesale business and can therefore not offer discounted conditions. However, you have the option of purchasing one of our customer cards and redeeming their card discount.
DO YOU GRANT SPECIAL DISCOUNTS FOR AUTHORITIES?
Send us your request! We would be happy to take a look at your request and contact you as quickly as possible.
Feel free to contact us by phone or Email.
+49 1805 - 27 62 33
HOW DO I GET THE ASMC CATALOG?
You can easily add the catalog to the shopping cart and request it together with your order.
HOW CAN I CHANGE OR CANCEL AN ORDER?
Please contact our customer center if you want to change or cancel an open order. We are happy to check the processing status and if possible change the order according to your wishes.
Please understand that depending on the payment method, we may not be able to make any changes.
SHIPPING AND DELIVERY
CAN I CHANGE MY ADDRESS AFTER PLACING AN ORDER?
In principle, you can change the delivery address at any time as long as your order has not yet been sent. As soon as this has left our distribution center, it is no longer possible to change the delivery address.
HOW DO I RECEIVE THE TRACKING NUMBER OF MY ORDER?
As soon as your package has left our distribution center, you will receive an email with the shipping confirmation and all important information about your delivery. Here you will also find your personal tracking number, which you can use to track the delivery status of your package.
HOW MUCH ARE THE SHIPPING COSTS?
You can see detailed information about the shipping costs here.
HOW DO I DO IF THE PACKAGE IS DAMAGED AT THE TIME OF DELIVERY?
In such a case, please check the contents of the package before accepting the package! Refuse to accept the delivery if you find that part of the order is missing or defective.
Immediately inform our customer service that you have refused to accept your delivery due to a defect. As soon as we have received the return and the content has been checked, we will repack the items you have ordered and send them again to you.
If you have accepted the package despite the defect and then find that the delivery is incomplete or damaged, please contact a nearby post office and report a damage there.
WHICH PAYMENT OPTIONS ARE AVAILABLE?
You can find information on the individual payment methods here.
WHEN DO I RECEIVE MY RETURN CREDIT?
A return will be refunded within 10 to 14 working days after receipt of the return.
ARE THE CUSTOMER CARDS ALSO VALID IN THE STORES?
Of course, you can also get your customer card discount in our branch stores. If you have forgotten your discount card at home, you can give us your customer number and verify yourself with your ID card or driver's license. Since the customer cards are not transferable, we cannot unfortunately grant you the discount without proof. We ask for your understanding!
CAN I ALSO HAVE A PARTICULAR ITEM DELIVERED TO A BRANCH STORE?
Please contact our customer service for this. We are happy to deliver the desired item to a branch of your choice within 3 to 5 working days. However, we can only deliver immediately available.
AM I REQUIRED TO PURCHASE ITEMS I HAVE SENT TO A BRANCH STORE?
You are not obliged to buy the delivered items! You are welcome to have your desired items delivered to the branch for viewing or size selection without entering into a purchase contract. You decide on site which articles you would like to buy!
IS THE ITEM AVAILABLE IN MY NEAREST BRANCH STORE?
Please contact our customer service for more information. If your desired item is currently not available in a particular store, you can have the desired products delivered to the nearby branch for viewing or size selection. Our service staff will be happy to provide you with information about availability and order the desired item to a branch store of your choice.
WHERE CAN I FIND AN ASMC BRANCH STORE?
You can find us at seven locations across Germany. You can find all addresses and opening times of our stores here.
CAN I ALSO REACH THE EMPLOYEES IN THE BRANCHES BY TELEPHONE?
No, you can not contact our branch stores by phone. If you have any questions, our service staff will be happy to provide you with information.
CAN I RETURN ONLINE PURCHASED ITEMS IN THE STORES?
Of course, you can also return items that you have purchased in our online shop to our branch stores. However, an exchange on site is only possible if the desired article is in stock in the branch. We ask for your understanding.
REASONS FOR A FIELD MAIL ORDER (PARTIAL) TO BE RETURNED?
Please note that we are not allowed to supply field post addresses with batteries or spray cans and are forced to return these items and this often results in returns. In the event of a return, we will send out your order again and refund the corresponding amount. You will then receive your order without the returned items and you do not have to worry about a thing.
WHY ARE ORDERED HAZARDOUS GOODS NOT INCLUDED IN THE DELIVERY OF MY ORDER?
Please note that a separate shipment is required for hazardous goods items such as ammunition or fireworks items. This can lead to delays in the partial deliveries of your order. Hazardous goods are usually delivered 2 to 3 days after the regular order delivery.
HOW LONG DOES IT TAKES TO DELIVER MY NAME TAPES?
Name tapes are also sent separately and can take up to 14 working days. The delivery takes place in an envelope and is sent by an external service provider. Please note that the individual production takes more time and the delivery can therefore be delayed somewhat.