Return shipments

ASMC offers a 31-day return policy. In addition to your statutory rights, we provide you with a voluntary return policy of 31 days from receipt of goods.

RETURN FROM GERMANY

WITHDRAWAL

If you wish to return an item, please contact our customer service at info@asmc.com. You can request the return label directly, print it out, and prepare the package for shipping. The return shipment is free of charge.

To the withdrawal policy

Upon receipt of the package, we will refund the purchase amount within 14 days.

Defective/Dangerous Goods

Simply notify your return by email or phone.

info@asmc.com
06821 - 94 49 666*
*Costs may apply according to the German landline rates.

When reporting a defect, we require a description, photos, the invoice number, and your customer details. Your claim will then be processed individually.

WE WILL INFORM YOU OF THE FURTHER PROCEDURE
Upon receipt of your return notification, we will contact you as soon as possible to outline the next steps.

Additional costs resulting from unnotified returns will be invoiced and deducted from the refund.

Further information on return policies can be found here.

RETURN WITHIN THE EU

WITHDRAWAL

If you wish to return an item, go to your customer account under "My Account", select Orders, and click on "Return Items". Here you can conveniently fill out your return form and submit it to us with a click. Please always specify the reason for return.

To the withdrawal policy

In case of withdrawal, you bear the costs of the return shipment.

Upon receipt of the package, we will refund the purchase amount within 14 days.


Defective

Simply notify your return by email or phone.

info@asmc.com
06821 - 94 49 666*
*Costs may apply according to the German landline rates.

When reporting a defect, we require a description, photos, the invoice number, and your customer details. Your claim will then be processed individually.

WE WILL INFORM YOU OF THE FURTHER PROCEDURE
Upon receipt of your notification, we will contact you as soon as possible to outline the next steps.

Additional costs resulting from unnotified returns will be invoiced and deducted from the refund.
Additional costs for unpaid returns will be invoiced and deducted from the refund.

Further information on return policies can be found here.

RETURN OUTSIDE THE EU

REGISTRATION

Simply notify your return by email or phone.

info@asmc.com
06821 - 94 49 666*
*Costs may apply according to the German landline rates.

DEFECT: When reporting a defect, we require a description, photos, the invoice number, and your customer details. Your claim will then be processed individually.
WITHDRAWAL: When reporting a defect, we require the invoice number, your customer details, and the reason for return.
To the withdrawal policy

WE WILL INFORM YOU OF THE FURTHER PROCEDURE

Upon receipt of your return notification, we will contact you as soon as possible to outline the next steps.

Additional costs resulting from unnotified returns will be invoiced and deducted from the refund.
Additional costs for unpaid returns will be invoiced and deducted from the refund.
Additional costs resulting from incomplete/incorrect customs processing will be invoiced and deducted from the refund.

Further information on return policies can be found here.